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Each product at The Hybrid Leather is crafted with precision, so sizing accuracy is very important to us.
We recommend checking our detailed size chart listed on every product page before placing your order.
If you’re between sizes or unsure, choose the larger size for a more comfortable fit — or contact us directly with your exact body measurements, and our team will guide you to the perfect fit.
For custom-made items, we can tailor the product according to your measurements at no additional cost, ensuring a perfect fit every time.
We accept all major payment methods to make your checkout experience simple and secure.
You can pay using credit or debit cards, PayPal, Stripe, Payoneer Checkout, and other trusted global payment gateways integrated into our website.
All transactions are encrypted and processed securely, so your payment information is always protected.
Yes — you can cancel or modify your order within 24 hours of placing it, as long as it hasn’t entered the production stage.
To make any changes, please contact us immediately at support@thehybridleather.com
with your order number and the details you’d like to update.
Once your order has been processed or shipped, it can no longer be changed or canceled. However, you may still be eligible for a return, exchange, or refund under our Return & Refund Policy
Order confirmation emails are usually sent within a few minutes of placing your order.
Please check your email’s spam or junk folder, as sometimes these messages may get filtered there.
If you entered the wrong address or need to change your delivery location, please contact us within 24 hours of placing your order at support@thehybridleather.com
Once your order has been processed or shipped, we’re unable to change the address. However, we’ll do our best to assist by contacting the courier service to reroute your package if possible.
To avoid delays, always double-check your shipping details before confirming your purchase
At The Hybrid Leather, we offer Worldwide Free Shipping on all orders — no hidden charges, no tariffs, and no handling fees.
All orders are processed within 2–5 business days and shipped using trusted international courier partners. Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your shipment in real time.
Delivery times may vary depending on your location, but most orders arrive within 7–14 business days.
Custom-made or personalized items may require a little extra time for production before shipping.
We take great care to ensure every item is securely packaged and protected during transit, so your handcrafted leather product arrives in perfect condition..
Absolutely! The Hybrid Leather proudly ships worldwide — from the USA to Europe, Australia, Asia, and beyond.
No matter where you are, you can enjoy free international shipping with no tariffs or hidden fees. All international orders include tracking information so you can monitor your delivery from dispatch to arrival.
Our handcrafted leather goods are carefully packaged to ensure safe delivery across borders, and we work with trusted global couriers to guarantee reliability and speed.
All orders at The Hybrid Leather are handcrafted and carefully inspected before shipping to ensure premium quality.
Processing time: 2–7 business days (for standard items)
Custom-made items: 4–15 business days depending on design and detail
Shipping time: 4–14 business days for most destinations
Once your order is shipped, you’ll receive an email with tracking details so you can follow your package’s journey.
Please note that during peak seasons or promotional events, processing times may extend slightly due to high order volumes — but we always strive to dispatch as quickly as possible.
Yes, absolutely. Once your order has been shipped, The Hybrid Leather will send you a shipping confirmation email containing your tracking number and courier details.
You can use this tracking number to monitor your order’s progress directly on the courier’s website or through the tracking link provided in your email.
If you experience any delay or your tracking link isn’t updating, simply contact us at support@thehybridleather.com
— our team will help you locate your package right away.
If your order hasn’t arrived within the estimated 7–14 business days, don’t worry — sometimes international shipping can be delayed due to customs clearance, public holidays, or courier issues.
First, check your tracking information to see if there are any updates or delivery attempts.
If your tracking hasn’t moved for several days or you haven’t received any update, please contact us at support@thehybridleather.com with your order number, and we’ll immediately investigate the delay with the courier.
Rest assured, we’re committed to ensuring that every package reaches you safely. If your order is confirmed lost or undeliverable, we’ll offer you a replacement or full refund.
At The Hybrid Leather, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can request a return, exchange, or refund within 14 days of delivery.
To be eligible for a return, your item must be in its original condition — unworn, unused, and undamaged. Once we receive and inspect your returned product, we’ll process your refund, store credit, or exchange within 24 hours.
Please note that custom-made, personalized, or custom-sized items are non-returnable unless they arrive defective or with incorrect sizing.
For detailed instructions on how to start a return, contact our team at support@thehybridleather.com or visit our Return & Refund Policy.
Yes, we do! The Hybrid Leather offers exchanges for items that don’t fit correctly or arrive damaged.
If you’d like to exchange your item for a different size, color, or style, please contact us within 14 days of receiving your order at support@thehybridleather.com.
Once we receive and inspect your returned item, we’ll ship out your replacement promptly.
Please note that custom-made or personalized products can only be exchanged if they arrive with a manufacturing defect or incorrect measurements based on your order.
To return an item, please contact us first at support@thehybridleather.com with your order number and the reason for return.
Our support team will provide you with the return address and detailed shipping instructions based on your location.
Please remember to use a tracked shipping service and share the tracking number with us once your return is dispatched. This helps us monitor the package and process your refund or exchange promptly.
Certain items at The Hybrid Leather are non-returnable and non-refundable due to their personalized nature. These include:
These products are crafted uniquely for each customer and cannot be resold or modified once made.
However, if any of these items arrive defective, damaged, or incorrectly sized, we’ll gladly repair, replace, or refund them.
Because The Hybrid Leather offers worldwide free shipping, there are no delivery costs charged on your original order — so no shipping fee is deducted from your refund.
However, return shipping costs are the customer’s responsibility, unless the product you received was defective, damaged, or incorrect.
In those cases, we’ll cover the full return postage and issue either a replacement or a full refund, including shipping.
To ensure transparency, we always confirm your eligibility before you ship an item back, so you know exactly what will be refunded.
Once your returned item reaches us, The Hybrid Leather team will carefully inspect it to ensure it meets our return conditions.
After approval, your refund, store credit, or exchange will be processed within 24 hours.
You’ll receive a confirmation email once the process is complete. Please note that depending on your payment provider or bank, it may take 3–5 business days for the refund to appear in your account.
We value your trust and work to make every return as quick and smooth as possible.
Currently, The Hybrid Leather operates primarily through its online platform, and we do not accept returns directly at physical or retail store locations.
All online purchases must be returned through the shipping process following our standard return instructions. This ensures every return is properly tracked, inspected, and processed quickly.
If you’re unsure how to proceed, simply email us at support@thehybridleather.com, and our team will guide you step-by-step through the return process and provide the correct return address for your region.
