Return & Refund Policy

Last updated: October 2025

At The Hybrid Leather, your satisfaction is our top priority. Each of our leather goods is crafted with care, and we want you to love what you receive. If something isn’t quite right, we’re here to help.

14-Day Return Policy

You may request a return, exchange, or refund within 14 days of delivery. To start a return, please contact our support team at support@thehybridleather.com with your order number and reason for return.

Return Eligibility

  • Items must be in their original condition, unworn and unused.
  • Once we receive and inspect the returned item, your refund, store credit, or exchange will be processed within 24 hours.
  • Returns received damaged, used, or altered in any way will not be eligible for a refund.

Non-Returnable Items

The following items are non-returnable and non-refundable, unless they arrive defective or incorrect in size:

  • Custom-sized or made-to-measure items
  • Personalized embossing or custom designs
  • Gift cards

If a custom item arrives defective or the sizing does not match your provided measurements, we’ll gladly offer a replacement, store credit, or full refund.

Refund, Store Credit & Exchange Options

We offer flexible solutions:

  • Full Refund – issued to the original payment method.
  • Store Credit – redeemable for future purchases.
  • Exchange – for size, color, or replacement product.

You can select your preferred option when initiating the return.

Return Shipping

  • Return postage costs are the customer’s responsibility.
  • If you received a damaged or incorrect product, The Hybrid Leather will cover the return postage and issue a full refund or free exchange.

International Returns

We gladly accept returns, exchanges, and refunds from customers worldwide. Please ensure your package is securely packed and shipped with tracking to avoid delays.

Refund Processing Time

Once your returned item is received and inspected, refunds or exchanges are processed within 24 hours. You’ll be notified via email once your refund or replacement has been issued.

Our Promise

Every product from The Hybrid Leather is crafted with precision and passion. If your purchase doesn’t meet your expectations due to workmanship or sizing issues, please reach out — we’ll make it right.